We do not accept returns
Exchange an item
- Call or email KIC NYC (firstname.lastname@example.org)
- An exchange order, with the same shipping speed that was used on your original item, will be created. You'll need to return the original item within 14 days. The item cannot show any signs of wear.
If the item you're exchanging costs less that your original purchase we will refund you the difference.
This policy refers to color/size exchanges only.
Handmade and Customizable Products
Returns on custom products that have had different customization options, including any configurations, inscriptions, or designs are as follows:
- Notify KIC NYC within 14 days of receipt.
- Due to personal configuration, inscription, or design on these products, we are not required to accept returns or exchanges unless the products are damaged or defective upon arrival.
- If there is a misspelling or error in the configuration, inscription, or design due to a mistake by KIC NYC, you are protected a correction will be made.
- All product packaging (such as boxes) and if applicable; certificates of authenticity, grading, and appraisal must be returned with the item. Products missing all their applicable tags are not acceptable for return.